In digital advertising, timing is everything. Campaigns launch in real time, audiences shift overnight, and opportunities don’t wait for business hours. That’s why we’ve rolled out a new feature designed to keep you supported whenever you need it: Support Chat is now live on the Suss Ads dashboard, available 24/7.
Why This Feature Matters
Running ads should feel effortless. But in reality, questions can pop up at the most unexpected times:
- “How do I set my targeting more precisely?”
- “Why is my CTR lower than expected?”
- “Which format works best for mobile right now?”
Instead of sending an email and waiting for a reply, you can now simply click the chat icon on your dashboard and get connected immediately.
Here’s what you get with the new Support Chat:
- Always-on support- available 24 hours a day, 7 days a week
- Seamless experience- no need to leave your dashboard
More Than Just Answers
Support Chat is designed to be more than a help desk. It’s a co-pilot for your advertising journey. Whether you’re setting up your first campaign or managing advanced programmatic ads across regions, the goal is to keep you moving forward with clarity and confidence.
The system combines AI-powered quick responses for common questions with human support for complex challenges. That means you get the speed you need and the expertise you can trust-all in one place.
Looking Ahead
The launch of Support Chat is only the beginning. Upcoming updates will include:
- Performance insights delivered directly in chat
- AI-driven campaign suggestions to boost ROI
- Regional language support for better accessibility across Africa and beyond
How to Access It
It couldn’t be simpler. Log in to your Suss Ads dashboard and look for the chat icon in the lower corner. Click, type, and get the support you need instantly.
24/7 support. One click away. Built directly into your workflow.
With this new feature, support becomes as seamless as the platform itselfbecause great campaigns deserve great backup.